you for visiting the NZsquishy website.
following rules and regulations apply to all visitors or users of the
NZsquishy website. By using this website, you agree to be bound by
these rules and regulations. We reserve the right to update or modify
these Terms and Conditions at any time, without prior notice. For this
reason, we encourage you to review these Terms and Conditions whenever
you use this website. If you do not agree to these terms, please do not
use the NZsquishy website.
NZsquishy a trading name for Box Wonder Limited, company number NZBN: 9429046319180
The business NZsquishy, Box Wonder Limited trades within Auckland, New Zealand and resides at this location.
All website artwork and design is copyright Box Wonder Limited. Trademark pending.
from our online shop may only be made by persons who are acquiring
goods or services for their own use, and you must not
acquire goods from us via the website for resupply (whether in trade or
you are purchasing on behalf of another entity such as a company you
warrant you have the authorisation to agree to these terms and
conditions on behalf of the entity.
you require further assistance please contact us through our contact page.
order placed by you through the NZsquishy website is an offer by you to
purchase a particular product(s) for the price (including the delivery
and other charges and taxes) where applicable specified on this website
at the time you place your order. We reserve the right to accept or
reject your offer for any reason, including, without limitation, the
unavailability of any product, an error in the price or the product
description posted on this website, or an error in your order. The
rejection of any offer is at the sole discretion of NZsquishy. Your
contract only comes into existence when you are forwarded a
confirmation of receipt of your order and payment. If we do not have
the goods you order in stock, you will be offered an alternative before
we despatch your order. If this occurs you may accept the alternatives
we offer, cancel your order or leave the order valid, but tell us to
omit the out-of-stock item/s. If your credit card has already been
charged for an order that is subsequently cancelled, NZsquishy shall
issue a credit to your credit card account.
will always attempt to be as accurate as possible with our product
descriptions and pricing. However, we are unable to warrant that
product descriptions or other content on the website is accurate,
complete, reliable, current or error free.
and delivery charges
orders placed on the NZsquishy website can be delivered to a New
Zealand address only.
costs are calculated through our on-line ordering system and are
displayed at the time you have added all of your chosen items to the
will use all reasonable endeavours to ensure that orders for tangible
goods will be dispatched promptly after an order has been placed.
prices are in New Zealand Dollars and are inclusive of any Goods and
Services Tax ("GST") unless stated to be otherwise. All prices are
correct when published. We reserve the right to alter prices at any
order confirmation will be emailed to you at the email address you
supply when you place your order. You are responsible for ensuring that
your contact details are correct.
accept the following credit cards:
MasterCard and bank deposit which is subject to clearance prior to
orders being dispatched.
payments are processed via Stripe's secure payments system to ensure high
levels of payment security and are subject to Stripe's terms and
only deliver to street addresses in New Zealand.
Please allow up to 2 days for items shipped in Auckland and 4 days for the
rest of New Zealand.
endeavour to ship on the day the order is received as long as the order
is completed by 1pm. If the order is placed on a weekend or public
holiday we will ship on the following Monday (as long as it is not a
items will be tracked through courier tracking number. Please contact us if your order hasn't arrived
after the times stated above through our contact page.
Guarantees Act 1993
Consumer Guarantee Act sets out minimum standards for goods sold. In
the event that goods sold are not of good quality or are faulty a replacement or a refund can be issued.
be aware that goods which are found not to be dective and have been
opened from their packaging will not be subject to a refund.
Trading Act 1986
Fair Trading Act is designed to protect the customer being misled,
either intentionally or unintentionally. This applies to all aspects of
the promotion and sale of goods and services including: pricing; where
the product was made; where the product is from; the meeting of New
Zealand safety standards; availability of products in store and the
sales techniques used. The Commerce Commission enforces the Fair
Trading Act 1986.
Money Back Guarantee - on full priced stock only
the product purchased is returned within 7 days of purchase in the
"Original Condition and Packaging” with "Proof of Purchase” a refund
will be available less the delivery cost. It is important that the item
is in new condition and remains unused. This includes branded products
in packages which are sealed to be remained sealed for a refund to be
The refund will be processed
by NZsquishy in the same tender as the original purchase, for example,
the Credit Card used at purchase will be the Credit Card used to
process the refund. Please note: Refunds will only be provided on goods
returned in their original condition and packaging unless faulty or
a product is unsatisfactory, NZsquishy can offer to exchange it for
another one (i.e. a different size, colour etc) or another product of
the same value. You are not required to pay for standard delivery on
the outgoing replacement parcel. Proof of purchase is required in order
to get an exchange. Please note, as mentioned above, products returned
or exchanged must be in a resalable condition with original packaging
intact and all labels etc returned with the item.
the returned product has a manufacturing fault that can be repaired,
then NZsquishy will arrange for a replacement. If the fault is
caused through fair wear and tear, then NZsquishy not issue a full or
a replacement is not available we will give you the option to either
exchange it for any of NZsquishy products of the same value as your
original purchase price OR provide a full refund OR Credit Note
including any postage charges depending on your preference.
note that we check each product carefully to ensure sure only
acceptable ones are shipped to you. However, due to the nature of
manfacturing, they may have minor defects consisting of bubbles or
small holes, tiny cracks and little specks of dirt. This is something
that we cannot control as the products are manufactured in a certain
process and these minor defects will not be enough to warrant as
defective or damaged.
you acquire or hold yourself out as acquiring goods or services from us
for the purposes of a business, the provisions of the Consumer
Guarantees Act 1993 will not apply. The conditions, warranties and
guarantees set out in the Sale of Goods Act 1908 or otherwise implied
by statute or common law will not apply and are excluded from these
terms of trade.
will always endeavour to have complete and accurate information on our
website but to the greatest extent permissible by law we assume no
responsibility for the completeness and current accuracy of the
information provided on our website.
the greatest extent permissible by law, we exclude all liability we may
have to you for any claim except where we have acted in bad faith. This
exclusion also applies for the benefit of every officer, employee,
contractor, agent of us and anyone else we use to perform our duties or
provide services under any agreement you have with us. None of the
persons specified above is liable or has to pay you for anything else
in connection with or resulting from anything any of us does or does
not do, or delays in doing, whether or not it is contemplated or
authorised by any agreement you have with us. This exclusion applies
whatever you are claiming for and in whatever way liability might
arise. This exclusion does not limit any inalienable rights you may
have under the Consumer Guarantees Act 1993.
maximum liability to you (if any) shall be limited to the value of any
faulty products or services supplied by us and we, our employees,
contractors and agents, will not be liable to you for loss or damage of
any kind however that loss or damage is caused or arises.
law and jurisdiction
we otherwise agree in writing, this agreement contains all the terms of
our relationship and continues to apply no matter where you are located
at the time any goods or services are provided to you by us and
irrespective of the location where you reside.
of our website, supply of products or services by us to you and any
other matter arising from these Terms and Conditions are subject to the
laws of New Zealand. The Courts of New Zealand shall have non-exclusive
jurisdiction over all claims or disputes arising in relation to, out of
or in connection with these terms of trade, or with the use of website
or supply of any services.
you or any other person who you act for, or who you permit to act for
you supplies incorrect information for the purchase of a product or
service and we incur cost in any matter concerning that name then we
may recover the costs incurred by us from you (including legal costs on
a solicitor-client basis).
agree to use our website, products and services in accordance with the
applicable laws of the country or countries where your business or
organisation is based.
policy and Confidentiality
As a customer
who has provided an email address, we may send a newsletter or online
catalogue to your email address at a maximum of once every calendar
month. After you receive your first correspondence from us which will
be after any order confirmation or aftersales related communication,
you may opt out of receiving future material through an opt out option
which is presented on all of our marketing material.
out of receiving the above mentioned messages will not prevent the
sending of messages that specifically relate to your order(s).
may use personal information that we collect about you to provide
products and services to you and to administer orders and payments
relating to your purchases from us.
will need to permit us to place data files ("cookies") on your computer
to enable you to use some features of some of our websites. Where you
choose not to enable cookies from our websites, some functionality of
those websites may not be available to you.
may disclose your personal information as required by law.
you have provided information to us on a confidential basis, we will
hold that information in confidence, except as required by law. We
cannot guarantee that our website is secure, and we cannot be held
responsible for a breach of our website security that is beyond our
can request details of your personal information that we hold, and ask
us to correct it, at any time.
Copyright 2017 Box Wonder Limited trading as NZsquishy.